Introduction

At SportBenefit, we value your privacy and are committed to protecting your personal information.

By using the SportBenefit application, website, HR portal, subscriber panel, or related services, you entrust us with your personal data so that we can provide access to the services available through SportBenefit.

This Privacy Policy explains what personal data we collect, how we use it, why we process it, when we may share it, and what rights you have in relation to your personal data.

You retain the right to request the deletion of your data at any time, subject to any legal, accounting, fraud prevention, dispute resolution, or legitimate business retention requirements that may apply.

Personal Information We Collect

We collect and process the following categories of personal information.

1. For User Account Creation and Identification

We may collect:

• First Name
• Last Name
• Email Address
• Phone Number
• Employer or corporate account association, where applicable
• Subscription or membership type
• Profile Photo

This information is essential to create and maintain your user account, confirm eligibility, ensure secure access to SportBenefit services, and prevent unauthorized use.

Profile Photo: We may collect a clear, recent, and appropriate photo of your face, uploaded by you through the SportBenefit application, for account identification, fraud prevention, misuse prevention, and manual check-in verification at partner facilities.

2. For Geolocation

To ensure secure access, confirm physical presence at partner facilities, and prevent fraud, we may collect the user’s exact or approximate geolocation information during use of the application, including during QR code scanning and check-in.

This helps SportBenefit prevent remote scanning, location spoofing, unauthorized access, and other misuse of the service.

3. For the Subscriber Panel

We may process:

• First Name, Last Name, and Email — used to manage subscriptions and prepare invoices for services
• Phone Number — used for app authorization and sending reminders about co-payments, if applicable
• Subscription plan and payment-related account information
• Activity or subscription status required for administration and billing

4. For the HR Portal

For users enrolled through an employer or corporate account, we may process:

• First Name
• Last Name
• Email Address
• Phone Number
• Employer or corporate account name
• Membership tier
• Subscription status
• Enrollment and deactivation information

This information is used to manage corporate memberships, prepare invoices, authorize app access, support HR administration, and confirm eligibility under the applicable corporate program.

5. For the Subscriber Mobile App

QR Code Scanning:
The app may request access to your device’s camera to scan QR codes for entry into partner locations.

Profile Photo Upload:
The app may request access to your device’s camera or photo library to allow you to upload a profile photo. Your profile photo is attached to your SportBenefit account and may be required before you can use the app or access partner facilities.

Your profile photo is used for fraud prevention, prevention of account sharing, and manual identity verification during check-in. When you check in at a partner facility, your profile photo may be displayed to the relevant partner facility personnel so they can visually confirm that the person using the membership corresponds to the account holder.

SportBenefit does not use your profile photo to create biometric templates and does not use automated facial recognition or biometric identification for this verification process unless this is expressly introduced and communicated in an updated Privacy Policy.

Activity History:
We track sports and wellness activity history, including check-ins, selected services, visit dates, facility names, subscription plans, and related usage information. This is used to facilitate accurate payments to suppliers, monitor fair use of the service, investigate suspected misuse, and improve service quality.

Device and App Information:
We may process technical information related to your device and app usage, including device identifiers, login activity, activation status, app performance data, and security-related information. This helps us secure the service, detect suspicious activity, and improve app functionality.

Personal Information We Share with Partner Facilities and Suppliers

To provide the SportBenefit service, verify access, prevent misuse, and facilitate accurate payment for services, we may share the following information with partner facilities and suppliers:

• First Name and Last Name
• Profile Photo
• SportBenefit Subscription Plan
• Type of Service Chosen
• Check-in confirmation or visit-related information required to validate access
• Information necessary to confirm whether the user is authorized to access the selected service

Your profile photo may be shown to partner facility personnel during check-in for manual visual verification. Partner facilities are expected to use this information only for access verification, service provision, and reporting suspected misuse to SportBenefit.

Partner facilities must not copy, store, distribute, publish, or use your profile photo or other personal data for unrelated purposes.

Purpose and Legal Basis for Profile Photo Processing

SportBenefit processes profile photos for the following purposes:

• verifying that the membership is used only by the authorized account holder
• preventing account sharing, resale, unauthorized access, and other misuse
• supporting partner facility personnel in manual check-in verification
• protecting the integrity, security, and sustainability of the SportBenefit service
• enforcing SportBenefit Conditions of Use, access rules, and corporate program policies

The processing is necessary for the performance of the SportBenefit service, compliance with the Conditions of Use and applicable program rules, and SportBenefit’s legitimate interest in preventing fraud, unauthorized access, account sharing, and misuse of memberships.

Where required by applicable law, SportBenefit may request your consent for the processing of your profile photo. If you refuse or withdraw consent where the profile photo is required for service access, SportBenefit may be unable to provide the service to you, and your membership may be suspended or terminated.

SportBenefit does not use automated facial recognition or create biometric templates for this verification process. The profile photo is used for manual visual verification by SportBenefit and/or partner facility personnel.

Invalid or Inappropriate Profile Photos

Users are required to upload a genuine, clear, recent, and appropriate photo of their own face.

The following images are not accepted:

• photos of another person
• group photos
• unclear, edited, obstructed, or misleading photos
• images of objects, animals, documents, screenshots, avatars, cartoons, or other non-face images
• obscene, offensive, explicit, inappropriate, or otherwise non-compliant images

SportBenefit may manually review uploaded profile photos and may restrict, suspend, or terminate access where a user uploads an invalid, misleading, inappropriate, explicit, or non-compliant image, or fails to provide a valid profile photo when required.

Error and Performance Monitoring

We may share application error data, crash reports, and performance-related technical information with Sentry.io or similar service providers to monitor performance, identify technical issues, improve the user experience, and maintain the stability and security of the application.

Such data is used for technical and operational purposes and is not intended for advertising or unrelated profiling.

Payment Processing

Payments are securely processed through a trusted third-party provider, Stripe.

If you make a payment, we may share the following details with Stripe:

• First Name and Last Name
• Email Address
• Payment amount and transaction-related information necessary to process payment

Please note that SportBenefit is not responsible for Stripe’s independent data collection and processing practices. For details on Stripe’s data retention and security practices, please refer to Stripe’s Privacy Policy.

Payment Authorization

By using the SportBenefit app and making payments through Stripe, you authorize Stripe to send instructions to your financial institution to process payments according to the terms of your agreement with us.

Data Security

We prioritize the security of your data and use appropriate technical and organizational measures to protect your information during transmission, storage, and processing.

Profile photos are stored securely and are accessible only where necessary for account administration, check-in verification, fraud prevention, customer support, and service operation.

SportBenefit takes appropriate measures to protect profile photos and other personal data from unauthorized access, disclosure, alteration, loss, destruction, or misuse.

Upon valid request, we will delete personal information collected, subject to any legal, accounting, fraud prevention, dispute resolution, or legitimate business retention requirements that may apply.

Please note that due to encryption and technical limitations, user data may not be exportable directly from the application in all formats.

Data Retention

SportBenefit retains personal data, including profile photos, only for as long as necessary to provide the service, maintain account records, prevent fraud, resolve disputes, comply with legal obligations, and enforce applicable agreements and policies.

When an account is deleted or a valid deletion request is processed, SportBenefit will delete or anonymize personal data unless retention is required for legal, accounting, fraud prevention, dispute resolution, or legitimate business purposes.

Your Rights and Choices

As a user, you have the right to:

Access and Update:
You may log in to your account or contact us to update your personal information.

Request Deletion:
You may request the removal of your personal information from our systems, subject to applicable retention requirements.

Opt-Out:
You may opt out of specific data processing activities where this is legally available and technically possible.

Withdraw Consent:
Where processing is based on consent, you may withdraw your consent at any time. If the relevant data processing is necessary to provide the SportBenefit service, withdrawal of consent may result in suspension or termination of access to the service.

Object or Restrict Processing:
Where applicable, you may object to or request restriction of certain types of processing.

To exercise your rights, please contact us at info@sportbenefit.eu.

Children’s Privacy

SportBenefit is not intended for individuals under 18 years of age.

We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us immediately so that we can take appropriate steps to remove the data.

Changes to the Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, service features, technology, legal requirements, or security measures.

Any updates will be posted with a revised effective date. Where required or appropriate, users may be notified of material changes through the application, email, website, or other communication channels.

Continued use of the SportBenefit application or services after an updated Privacy Policy becomes effective means that you acknowledge the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal data, or our updated terms and conditions, please contact us:

Email: info@sportbenefit.eu