Effective Date: 31.12.2024

Definitions

• Application: Refers to the SportBenefit mobile application used to access partner sports facilities and services.
• Member: Refers to an authorized user of the Application who has an active subscription to SportBenefit.
• Club: Refers to a SportBenefit partner venue or facility where Members can access sports and fitness services.

1. General Use

From 31.12.2024, access to Clubs is only possible via the Application.

The Application is strictly for personal use and may only be used for training purposes with our partner Clubs. Any other use is prohibited.

2. Identity Verification

To access Clubs, Members must:

• Present a valid photo ID (passport, driver’s license, etc.) at the Club’s reception to verify that the information matches the details in the Application.

3. Personal Use and Access

• The Application is for individual use only. Transferring, sharing, or allowing access to the Application by third parties, including family members, is strictly prohibited.
• Access is authorized on a single device only. Frequent device changes may be flagged as suspicious and may require additional verification, including issuing a new activation code through the Member’s HR representative.

4. Remote Scanning and Geolocation Fraud

It is strictly prohibited to:

• Use VPNs, location spoofing software, or any other tools to fake geolocation in order to scan QR codes remotely.
• Attempt to access services or verify check-ins at a Club location where the Member is not physically present.

If SportBenefit detects fraudulent geolocation activity:

• The Member’s access to the Application will be permanently revoked.
• The associated Club may also be disconnected from the SportBenefit network.
• SportBenefit reserves the right to take further actions, including legal measures, in cases of repeated or severe violations.

5. Subscription and Activation

• The Application operates on a monthly cycle, active from the 1st to the last day of each calendar month.
• Extension of the membership is automatically confirmed on a monthly basis.
• To cancel the subscription or change tier in the subsequent month, Members must notify their employer by the 24th of the month prior to renewal.

6. Conduct and Compliance

Members must adhere to the following:

• Comply with the rules and regulations of individual Clubs.
• Avoid causing damage to Club property. In the event of damage, the Member will be held financially responsible for full compensation.
• Attend the sports service for which identification and verification were completed. Using the Application solely for logging visits without participating in activities is prohibited.

Failure to comply with these rules may result in:

• Immediate blocking of the Application without the possibility of recovery.
• Termination of service agreements with employers in cases of repeated violations by Members of the same company.

7. Fraud Prevention and Security

• Members are prohibited from selling, giving, or otherwise transferring access to the Application.
• Attempting to share access or unauthorized use will result in the Application being blocked, and the Member may face further investigation.

8. Complaints and Violations

If a Club reports a complaint regarding Member behavior or rule violations, SportBenefit reserves the right to block the Member’s access to the Application.

9. Changes in Personal Information

Members must inform their employer or the designated HR representative immediately if there are any changes to their phone number or personal details required for Application access.

10. Privacy and Data Protection

SportBenefit prioritizes Member privacy and data security. Information about data handling and processing can be found in the SportBenefit Privacy Policy.

11. Termination of Access

SportBenefit reserves the right to terminate access to the Application under the following circumstances:

• Violation of these rules.
• Fraudulent behavior or misuse of the Application.
• Non-compliance with Club rules or damage to Club property.

12. Booking Policies and Accountability

12.1 Missed Bookings

• SportBenefit is not financially responsible for missed bookings at Clubs.
• Payment to the Club will only be made if the Member properly completes the check-in process at the Club and actively attends the scheduled session.
• In cases where a Member books but fails to attend the Club without a valid reason, the issue must be resolved directly between the Member and the Club in accordance with the Club's policies.
• The Club reserves the right to charge the Member for the missed booking, and the Member may be required to cover the cost of the no-show with their own funds.
• Clubs are encouraged to notify SportBenefit of repeated no-shows. In such cases, SportBenefit reserves the right to take action, which may include:
  • Issuing a warning to the Member.
  • Temporarily or permanently blocking the Member’s access to that specific Club.

12.2 Tennis Court Reservations and Sequential Bookings

• For tennis court bookings made through the info@sportbenefit.eu, the following rules apply:
  • A new reservation cannot be made until the Member has completed the check-in process for the current reservation.
  • Members must book, attend the Club, and complete the check-in process before requesting another reservation.
  • This policy applies exclusively to Clubs where such booking requirements are specified in the Club description on the SportBenefit website and app.
• Failure to comply with this sequential booking policy may result in:
  • Temporary suspension of booking privileges.
  • Warnings or further restrictions on account activity.

Effective Compliance

By using the Application, Members agree to abide by these rules and conditions. Repeated violations or misuse may result in permanent suspension of access and/or termination of agreements with associated employers.